Frequently Asked Questions

This Agreement was last modified on 18th february 2021

Shipping Information

What is the delivery method?

The key will be delivered to your email address you provide during checkout.

How long does it take to get my product?

Usually your product key will be delivered within 15 minutes after your payment has been confirmed. However, for your security, we may take up to 24 hours for payment verification. Please make sure to use correct email address and phone number during checkout.

Is SoftEU secure?

Yes, all connection between your browser and our servers is secured using SSL technology. We never collect or save your billing information on our server. Your credit card information is directly and securely submitted from your web browser to the payment processor, such as Stripe.

Do I Need A Account To Place Order?

No, you don’t need an account. You can buy products without being a account.

FAQ Second Version

What are OEM products?

OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.

What are Retail Software products?

Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.

What is a digital download?

A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is ​ downloaded through cloud-based storage.

Is your software legitimate?

Yes, we only provide genuine Microsoft Product Keys that are sourced from Microsoft Partners. All our software products are legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.

How can I be certain that my copy of Microsoft Office is legitimate?

We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

How are you able to sell the software for so cheap?

We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.

Can I buy one licensed software and install on multiple computers?

OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.

Am I able to re-install the software on another machine should my operating system crashed or computer hardware failed?

OEM and Retail software licenses will allow activation on one machine only.

Can I order a hardcopy DVD/CD disc of the software I purchased?

Here at {store}, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).

Do you supply software products in volume or bulk orders?

Large-volume purchases can certainly be arranged by contacting us directly, via email, live chat, or phone. We”ll send you a comprehensive quotation with details of the product of your interest.

When items are out of stock, how long does it take for those items to be restocked?

We strive to keep the volume of our inventory sufficient for our customers. In the event that we run out of a particular product, we will do our utmost to inform customers immediately and re-supply our stock to fill your order in the most expedient method possible.

Would they work for product updates?

Yes, your license is entitled to all future updates from Microsoft.

What is your Credit Card Dispute policy?

In case of a chargeback or credit card dispute, we are required to report the key to Microsoft as stolen and have it deactivated. Proof of purchase and buyer’s IP address will be reported to appropriate authorities. Buyer will also be banned from making future purchases.

What is your Refund Policy?

We offer 30-day satisfaction guarantee. All instantly delivered software products are non-refundable.

How Digital Downloads Work?

Step 1: Search for the desired product. Step 2: Select the software you need. Step 3: Proceed to cart as a quest or create an account. Step 4: Receive your software in minutes in your email. Final Step: Download and Install your purchased software.

How to uninstall your Download?

Mac: Step 1: Click on Finder icon, Step 2: Click on Application folder, Step 3: Drag the Microsoft Office folder to Trash., Step 4: Remove preference and license files and Office folder and Open library folder and move all files to trash, Step 5: Empty thrash, If there’s anything in Trash you want to keep, be sure to make a copy before you continue, Click Finder > Empty Trash.

Windows: Step 1: Open Programs and Features by clicking the Start button, Step 2: Click on Control Panel, Step 3: After click on Programs option, Step 4: And then, Click on Programs and Features and follow the Microsoft Office steps to uninstall.

Where do I get support?

Please visit our Contact Page for email, message and live chat support options.